Skip to content

The Power of What If

May 9, 2011


What could you learn if you sat down with your toughest critics, your mind open and your mouth shut
?



My favorite Invisible Thought Leader recently pointed out a great blog post about the Mulally Culture at Ford based on this Businessweek article from May 2007.

After getting over my bias that old content is less valuable content – tell me you didn’t think the same thing when you saw the 2007 date – some of Mulally’s actions really hit home. Case in point, sitting with his engineers as the Consumer Reports team criticized the (then) new Ford Edge. It got me thinking about customer service, corporate culture, and entrenched bureaucracies.

The term innovation is thrown around fairly liberally with questionable efficacy. True innovation comes when we set aside habits and preconceptions. So:

  • What if we were proactive and asked the tough questions? Of ourselves AND our customers?
  • What if we engaged and actually listened to and embraced the implications of the answers?
  • What if we broke down the barriers within our organization to create transparency – internally and externally?

If Mulally can walk into a staid corporate culture like Ford and shake things up, what can you do in your business?

Advertisements
2 Comments leave one →
  1. May 9, 2011 7:31 pm

    Nice graphic :o).

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: